At Platinum Medical Billing and Consulting, we understand that maximizing the efficiency and effectiveness of your EHR system is crucial for both clinical workflows and financial performance.
Unlock the full potential of your eClinicalWorks EHR with our specialized consulting and training services.
Training Services
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Empower your staff with the knowledge and skills necessary to navigate eClinicalWorks with confidence and proficiency through our comprehensive training programs. Our experienced trainers offer customized sessions designed to address the specific roles and responsibilities within your practice, covering everything from basic navigation and documentation to advanced billing and reporting functionalities. By investing in targeted training, you can minimize learning curves, improve data accuracy, enhance user satisfaction, and ensure your team is utilizing eClinicalWorks to its fullest capacity, resulting in smoother operations and improved revenue cycle management.
New User Onboarding and Basic Navigation:
Training for new staff members on fundamental eClinicalWorks navigation, patient demographics, scheduling, and basic documentation.
Role-Based Training:
Tailored training programs designed for specific roles within the practice (e.g., front office staff, nurses, medical assistants, physicians, billers) focusing on their specific workflows and responsibilities within eClinicalWorks.
Advanced Clinical Documentation:
Training on utilizing advanced features for efficient and comprehensive clinical documentation, including templates, macros, voice recognition integration, and meaningful use requirements.
ePrescribing and Medication Management:
Focused training on electronic prescribing workflows, managing medication lists, handling refills, and utilizing drug interaction checking features.
Order Entry and Results Management:
Training on creating and managing orders for labs, imaging, and referrals, as well as efficiently reviewing and acting upon received results.
Patient Portal Training:
Educating staff on how to effectively utilize and support the patient portal, including patient registration, secure messaging, and results sharing.
Reporting and Analytics Training:
Training on generating and interpreting standard and customized reports within eClinicalWorks to track key performance indicators (KPIs) and gain insights into practice operations.
Billing Module Training:
Comprehensive training on the eClinicalWorks billing module, covering charge entry, claim scrubbing, payment posting, accounts receivable management, and report generation.
Customized Workflow Training:
Developing and delivering training programs tailored to the practice's specific workflows and protocols within eClinicalWorks.
Refresher Courses and Updates:
Providing ongoing training on new eClinicalWorks features, updates, and best practices to ensure staff remain proficient.
Consulting Services:
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Our expert consultants provide tailored guidance on optimizing your eClinicalWorks setup, streamlining documentation, and leveraging advanced features to improve charge capture and reduce billing errors. We work directly with your practice to identify areas for improvement, customize templates, and implement best practices that align with your specific needs and specialty, ultimately leading to enhanced productivity and a healthier bottom line.
eClinicalWorks Implementation and Configuration:
Assisting new practices with the initial setup, configuration, and customization of their eClinicalWorks system to align with their specific needs and workflows.
Workflow Optimization:
Analyzing existing clinical and administrative workflows within eClinicalWorks and recommending and implementing strategies for improved efficiency and productivity.
Template Customization and Development:
Creating and customizing clinical and administrative templates to streamline documentation, improve data capture, and meet specific practice requirements.
Meaningful Use/Promoting Interoperability Consulting:
Guiding practices through the requirements of Meaningful Use or Promoting Interoperability programs and assisting with achieving compliance within eClinicalWorks.
Integration Services:
Assisting with the integration of eClinicalWorks with other healthcare IT systems, such as labs, clearinghouses, and other third-party applications.
Data Migration and Conversion:
Providing expertise and support for migrating data from legacy systems to eClinicalWorks.
Report Development and Customization:
Creating custom reports and dashboards within eClinicalWorks to provide specific insights into practice performance and patient data.
Security and Compliance Consulting:
Assisting practices with configuring eClinicalWorks to meet HIPAA and other relevant security and compliance requirements.
Performance Assessment and Optimization:
Evaluating the practice's current utilization of eClinicalWorks and providing recommendations for optimizing performance and maximizing the system's capabilities.
Ongoing Support and Troubleshooting:
Providing ongoing technical and functional support for eClinicalWorks, including troubleshooting issues and answering user questions.
Charge Capture Optimization:
Analyzing clinical documentation and eClinicalWorks workflows to ensure accurate and complete capture of billable services.
Denial Management Workflow within eClinicalWorks:
Consulting on how to effectively utilize eClinicalWorks features to track, analyze, and manage denied claims.
Patient Portal Implementation and Optimization:
Assisting practices with implementing and optimizing their patient portal to enhance patient engagement and streamline communication.